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These terms set out what you agree to when you open and use a 12jet account — covering how your account works, how transactions are recorded, and what applies when you use our services from Bangladesh or other eligible regions. Access and use depend on your local law and the region you are in.
When you open an account with us, you agree to be bound by these terms for every session, transaction, and support interaction you have through 12jet. These terms do not override or replace any obligation you have under your local law — where local law applies, it takes precedence, and you are responsible for knowing whether using our platform is permitted in your region. Transactions you carry out through bKash, Upay, or Bank Transfer are each logged in your account history. That record is part of the service we maintain under these terms. If a transaction does not appear as expected, you can raise it through our support route rather than treating the absence as a policy breach. We may update these terms when our services change or when regulatory requirements shift. We will notify your registered account when a material change takes effect. Continued use of the account after that notice means you accept the updated terms. If you do not accept a change, you should stop using the account and contact support to discuss your options. These terms apply to the website and any account-linked access method we make available. They do not extend to third-party sites, payment provider platforms, or any service outside our direct control.
Understanding what these terms do and do not govern helps you know where to look when something needs clarifying. Four areas define the boundary clearly.
These terms cover how you open, maintain, and close your 12jet account. This includes login credentials, session activity, and any access restrictions applied because of your region or local law requirements.
Every deposit and withdrawal processed through your account — whether via bKash, Upay, or Bank Transfer — falls under these terms. The transaction record in your account panel is the reference point for any query.
The games, odds, and content visible in your lobby are governed by these terms regarding appropriate use. We do not warrant that any specific title or feature will remain available indefinitely, as catalogues can change.
Payment providers like bKash and Upay operate under their own terms and policies. We are not responsible for how those providers handle data or fees on their side of a transaction — check their own terms directly.
These terms give you several practical actions you can take at any time. Your account panel shows your full transaction history — every bKash deposit, Upay transfer, and Bank Transfer withdrawal is listed there with a reference number. If any entry looks incorrect, you can flag it through the support channel and we will review the record against our transaction logs. You can also request a correction to your account details — name spelling, contact information, or preferred currency display — by contacting support with the relevant documentation. We aim to process straightforward corrections without delay, though identity-related changes may require additional verification steps as described in the account settings page. If you have a question about how a specific term applies to your account, our support team can walk you through it. You are not required to accept a resolution you disagree with on first contact — you can ask for the matter to be escalated for a second review.
Open the transaction history tab in your account panel to see every logged deposit and withdrawal, including the payment method used, the reference number, and the date it was processed.
Contact support with supporting documentation to update personal details. Identity-linked changes go through a verification step; display preferences can usually be updated directly in account settings.
If a term is unclear or a transaction record does not match what you expected, submit a support ticket with the transaction reference. We review against our internal logs and respond through the same channel.
If an initial support response does not resolve your question, ask for the matter to be reviewed by a senior agent. You have the right to a second look before any decision is treated as final.
If you need to ask about anything in these terms, these are the contact paths available on the site. Use the route that fits your question best.
Open the chat widget on the site to speak with a support agent about your account, a transaction record, or a question about how a specific term applies to your situation.
Send a written query to our support address listed on the Contact page. Include your account reference and the term or transaction you are asking about for a faster response.
The Help Centre on the site covers common account and policy questions. Check there first — many terms queries are answered without needing to open a ticket.
We take how your account data is handled seriously. Here is what applies under these terms.
Account data you provide — contact details, transaction history, and session records — is stored and used only for the purposes described in these terms and our privacy policy. We do not sell your data to third parties outside what those documents permit.
We use cookies to keep your session active, remember your preferences, and monitor site performance. You can manage cookie settings through your browser, though disabling certain cookies may affect how account features work during your session.
Your account credentials are your responsibility to keep private. If you believe your login details have been compromised, change your password immediately through the account settings page and notify support using the contact route above.
We keep transaction and account records for the period required by applicable law and our operational obligations. If you want to know how long a specific type of record is held, or to request a change under applicable data rights, contact us through the support channel.
These are the questions we hear most often about how our terms work in practice.
Yes, these terms apply whenever you use a 12jet account, regardless of where you are. However, access itself depends on your local law and whether our services are available in your eligible region. If you are unsure, check your local regulations before using the account.
We notify your registered account when a material change takes effect. If you continue using the account after that notice, that counts as acceptance of the updated terms. If you disagree with a change, contact support before continuing to use the account.
Yes. Every transaction processed through your account — including bKash deposits, Upay transfers, and Bank Transfer withdrawals — is recorded and governed by these terms. The transaction log in your account panel is the reference for any dispute or query.
Open your transaction history in the account panel, note the reference number for the entry in question, and submit a support ticket with that reference. We check it against our internal logs and respond through the same support channel you used to raise it.
Yes. Contact support with your account reference and the details you want to review or correct. Identity-linked changes require verification, while display preferences can often be updated in account settings directly. Escalation is available if your first query is not resolved.
Third-party services — including bKash, Upay, and Bank Transfer as payment providers — operate under their own terms. We are not responsible for how those providers handle data or fees on their side of a transaction. Check each provider's own published terms for those details.