12jet Privacy Policy: How We Handle Your Information
At 12jet, every piece of information you share — from your account registration details to your bKash or Upay transaction records — is handled with clear purpose and kept only as long as needed. This policy sets out exactly what we collect, why we collect it, and what choices you have over your own data. Access to our platform and the protections described here depend on your local law and eligible regions.
Account data protected
Transaction records kept accurate
Your access rights explained
Contact route published
POLICY POSTURE
What Data We Collect and Why
When you open an account at 12jet, we collect the information needed to verify your identity, process your transactions and maintain your account history. This includes the name and contact details you register with, the payment method identifiers connected to your bKash wallet, Upay account or Bank Transfer record, and the transaction entries that appear in your account history. We also collect device and session data — such as browser type, IP address and page interaction records — to keep your account secure and to detect activity that looks out of place. We do not sell your personal information to third parties. Data shared with payment processors is limited strictly to what is required to complete the transaction you initiated. Where we work with service partners to operate the platform, those partners are required to handle your data only for the purposes we specify. You can review the transaction records held in your signed-in account area at any time. If a record looks incorrect, the process to raise a correction is described in the rights section below. The lawful basis for processing and your precise statutory rights depend on your local law and the eligible region in which you access this service.
bKash wallet identifier
Upay account reference
Bank Transfer record
Device session data
Account history log
POLICY COVERAGE MAP
Where This Policy Applies and What It Covers
This policy applies to data processed through the 12jet platform directly — your account, your transactions and the content you interact with on this site. It does not extend to third-party websites or services that may be linked from our pages, and it does not govern data held by payment processors under their own privacy frameworks. The four areas below outline what falls inside and outside its scope so you know exactly where our obligations begin and end.
Account Access Data
Any data you enter to create or access your 12jet account — registration details, login credentials and account-verification steps — falls inside this policy. We process this data to operate your account and to confirm your identity before processing a transaction.
Transaction Records
Payment identifiers and transaction history linked to bKash, Upay or Bank Transfer are covered here. These records are held in your account history and processed only to complete, verify or investigate a transaction you initiated. We do not share this data for marketing.
Site Content Interactions
Session data collected as you browse the 12jet lobby — including page views and feature interactions — falls within this policy. This data helps us maintain platform stability and identify access issues. It is not tied to your identity unless you are signed in.
Third-Party Services
Payment processors, game content studios and any external links operate under their own privacy terms. Once a transaction or click moves to a third-party environment, this policy no longer applies. Check each provider's own published policy for details on how they handle your data.
YOUR ACCOUNT RIGHTS
Practical Actions Available to You Under This Policy
Your rights under this policy are practical and reachable through your account. You can review the personal data held against your profile by opening the account settings area while signed in — your registered contact details, payment method references and transaction history are all visible there. If any detail is incorrect — for example, a contact address or a linked Bank Transfer reference — you can request a correction by contacting our support team through the published route. We will confirm receipt of your request and work through the correction steps with you. Where local law grants you a right to request deletion or restriction of processing, you can raise that through the same support contact. We will assess the request against our legal obligations before confirming what is possible. The timelines and scope of these rights depend on your local law and the eligible region in which you access 12jet. Raising a question about your data does not affect your account standing.
Review Your Records
Open your signed-in account page to see registered details, linked payment method references and your full transaction history. No separate request is needed — these are available in your account area whenever you need them.
Correct Account Details
If a name, contact detail or payment reference is wrong, contact support using the published route. State clearly which field needs correcting and the support team will confirm the process and required verification steps.
Raise a Data Question
For questions about how a specific piece of your data is used — such as a bKash identifier or a session log — contact us through the support route listed on this page. We will respond with the relevant processing detail.
Request Deletion or Restriction
Where your local law permits it, you may request that we delete or restrict processing of your personal data. Submit the request via support. We will review it against our legal retention obligations and confirm what can be actioned in your eligible region.
REACH OUR PRIVACY TEAM
How to Contact Us About This Policy
If you have a question about this privacy policy, want to raise a data concern or need help locating a record in your account, use the contact routes published on this site. We do not operate unlisted or informal channels for privacy matters — all requests go through the routes below so we can track and respond to them properly. Availability of support and the handling time for your request may vary depending on your region and local law.
Live Chat Support
Open the live chat from your account page to raise a privacy question directly. This is the fastest route for straightforward record or data questions. Have your account details ready so we can locate your data without delay.
Email Support
Send a written privacy request or data correction query to the support email address listed in your account help section. Include your account reference and a clear description of the data concern so we can respond accurately.
Account Help Centre
The help centre published on this site covers common data and account questions. Check there first for answers about transaction records, payment data and account access — many queries can be resolved without waiting for a response.
HOW WE PROTECT DATA
Data Handling, Cookies, Retention and Security
We handle the data associated with your 12jet account through controls designed to limit access to what is necessary for each function. Payment data linked to bKash, Upay or Bank Transfer is passed only to the processor handling your transaction and is not stored in a form that allows direct reuse. Cookies placed on your device during a session are used to keep you signed in and to record page interactions — you can manage cookie preferences through your browser settings. Account data is retained for as long as your account remains active and for the period required by applicable law after closure. If you want to know the specific retention period for a data category, contact support using the route above.
Access Controls
Your account data is accessible only to staff and systems with a defined operational need. Payment method references — including bKash and Bank Transfer identifiers — are not available for general internal access outside transaction processing.
Cookie Management
Session cookies keep your account active while you browse the 12jet lobby. You can clear or block cookies through your browser settings at any time. Doing so may affect how your account session behaves on the next visit.
Data Retention
We keep your account and transaction records for as long as required by the law applicable in your eligible region. After account closure, certain data is held for the legally required period before deletion. The specific timeframe depends on local law.
Policy Changes
When this policy is updated, the revised version is published on this page with a clear indication of what changed. Continuing to use your account after a policy update means you have had the opportunity to review the new terms. Contact support if you have questions about a change.
POLICY FAQ
Privacy Policy Questions We Hear Most
These questions cover the privacy and data topics most commonly raised by people using 12jet accounts. If your question is not answered here, use the support contact route on this page to get a direct response.
What personal data does 12jet hold about my account?
We hold the registration details you provided, contact information, payment method references such as your bKash or Upay identifier, and a full record of transactions on your account. You can view most of this directly in your signed-in account page without needing to submit a request.
Does 12jet share my data with third parties?
We share data only where it is necessary to operate the service — for example, passing payment details to the processor handling your bKash or Bank Transfer transaction. We do not sell personal data. Partners who receive data are required to use it only for the purpose we specify.
How do I correct a mistake in my information?
Contact support through the live chat or email route listed on this page. Tell us which detail is wrong and provide the correct information. We will confirm the verification steps needed and update the record once those steps are complete.
Can I request that my account data be deleted?
Where your local law permits a deletion request, you can submit one through our support contact. We will review it against our legal retention obligations before confirming what can be actioned. Some data must be kept for the period required by applicable law even after account closure.
How does 12jet handle cookies on my device?
Cookies are used to keep your session active and to record page interactions during your visit. You can manage or clear cookies through your browser settings. Note that blocking session cookies may affect how your account behaves when you return to the site.
How will I know if this privacy policy changes?
When we update this policy, the new version is published here. The change is visible on this page, and continuing to use your account after an update means you have had the opportunity to review it. Contact support if you want a specific change explained before you continue.
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