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Your 12jet account connects directly to bKash, Upay and Bank Transfer so every deposit lands in your balance and every withdrawal routes back to your wallet. Check the cashier section of your account for the current methods and limits shown there.
Putting money into your 12jet balance starts at the cashier section inside your account. We support bKash, Upay and Bank Transfer as the primary deposit routes for Bangladesh. Each method shows its own fields once you select it — follow what appears on screen rather than any external steps. The reference number generated at confirmation is yours to keep; it ties your wallet transaction to the account credit.
Log in and go to the deposit section inside your 12jet account. The available methods — bKash, Upay, Bank Transfer — are listed there with their current fields.
Select bKash, Upay or Bank Transfer. Each option opens its own input fields. Enter the details exactly as shown; mismatched numbers delay the credit.
Type the amount within the range shown on screen and confirm. A reference number is generated at this point — save it in case you need to check the transaction later.
Once processed, the amount appears in your account balance. If it does not show within the window displayed in the cashier, contact support with your reference number ready.
Withdrawals from your 12jet account follow a clear path: you select the method, enter the wallet number or bank details, confirm the amount and submit. We route payouts back to bKash, Upay and Bank Transfer depending on what your account shows as available. The wallet or account you withdraw to must match the details registered under your 12jet account — a mismatch will stop the request at the verification stage.
Inside your account, open the withdrawal section. The methods available to you — bKash, Upay or Bank Transfer — are shown based on your account status.
Select the method and enter your wallet number or bank account. These must match the verified details already linked to your 12jet account.
Enter the amount within the range the withdrawal screen shows. Amounts outside that range will not proceed — check the displayed limits before confirming.
Confirm the request. A reference appears in your transaction history. Use that reference if you contact support about the status of the payout.
Before a withdrawal can be processed, your 12jet account may need to pass a verification step. What exactly gets checked depends on the fields and prompts your account displays — we do not apply a fixed universal document list, because the requirements shown in your account area reflect what is needed at that point. If a verification prompt appears, follow the instructions on screen and submit only what is asked for.
Log in and open the account or profile section. If a verification step is required, a prompt will appear there. If no prompt shows, your account is clear to proceed.
Submit only what the verification screen asks for. The fields displayed reflect what is needed for your account at that stage — do not pre-empt or add extra documents.
Upload or confirm details through the account verification section, not through chat or email, unless support directs otherwise during an active conversation.
If any verification field or prompt is unclear, reach out through the support route shown inside your account before submitting anything that might not match.
The payment rails connected to your 12jet account cover the three main routes Bangladesh members use: bKash for mobile wallet deposits and withdrawals, Upay for account-to-wallet transfers, and Bank Transfer for those who prefer moving funds directly between a bank account and the platform. Each method is available from the cashier section inside your account. You do not need to set up all three — select the one that matches how you manage your money day to day.
Mobile wallet deposit and withdrawal. Enter your bKash number in the cashier and follow the confirmation steps shown on screen.
Account-to-wallet transfer route. Select Upay in the cashier, enter your registered Upay number and confirm the amount within the displayed range.
Direct bank-to-account funding. Use the bank details shown in the cashier section; include your transaction reference so the credit matches your account.
Every deposit and withdrawal processed through your 12jet account generates a record visible in your transaction history. When your bKash, Upay or Bank Transfer receipt shows a different status than what appears in your account, the reference number is what connects them. Keep the sender reference from your wallet alongside the reference generated in the 12jet cashier — these two numbers together are what support needs if you raise a query. Transaction history inside your account shows the status label for each entry: pending, confirmed or declined.
Your wallet generates a sender reference; your 12jet cashier generates its own transaction reference. Keep both — they are the two pieces of evidence support uses to trace any discrepancy.
Account history shows three status states: pending, confirmed and declined. A pending status means processing has not completed. Do not submit a duplicate transaction while a pending entry exists.
Before contacting support about a missing deposit, verify your bKash, Upay or bank statement. A declined account entry often means no funds moved from your wallet at all.
If a discrepancy remains after checking both sides, contact support with the wallet reference, the cashier reference and the date of the transaction. This shortens the resolution path.
Account security on 12jet starts with the basics that matter most: making sure you are on the correct domain before entering any login or payment detail, keeping your account credentials tied to one wallet owner, and using the published support path when something looks wrong. We do not ask for passwords or wallet PINs through chat. Any request for those details is not from us. The safeguards described here are practical steps — not background system claims — because what you can check yourself is more useful than a vague reassurance.
Before entering your credentials or cashier details, confirm the URL is 12jet. Do not proceed through redirected links that show a different domain in the address bar.
Deposits and withdrawals must come from and return to the wallet or bank account registered under your name on the 12jet account. Mismatched ownership triggers a verification hold.
We do not ask for your password, bKash PIN or Upay PIN through any chat or email channel. If a message requests these, do not respond — contact support directly through the route shown in your account.
The support contact route inside your account is the only channel we can action for payment queries. Using it means your account reference is attached to the conversation from the start.
Below are the banking questions we hear most from account holders. Each answer reflects what the platform shows and how the account-to-wallet path works — not a generic payment guide.
Your 12jet account supports bKash, Upay and Bank Transfer for deposits. Open the cashier section after logging in to see the methods currently active for your account, along with the fields and amount ranges shown there.
First check your bKash statement to confirm the transaction went through. Then open your 12jet transaction history and note the reference number. If the entry shows pending, wait for the status to update before contacting support with both references.
Withdrawals must return to the wallet or bank account linked to your 12jet account. If your registered bKash number has changed, contact support through the route inside your account to update the details before requesting a withdrawal.
A pending status means the request has been received but not yet completed. Do not submit another withdrawal for the same amount while the entry is pending. If it remains pending beyond the window shown in the cashier section, contact support with your transaction reference.
Minimum and maximum amounts vary by method and may change over time. The cashier section inside your account shows the current limits for Bank Transfer at the point of transaction — that figure is the accurate one to follow, not a number stated elsewhere.
Deposits can typically proceed without a prior verification step. A verification prompt appears in your account when it is required — usually before your first withdrawal. Follow the fields shown on screen and submit only what the prompt asks for.