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12jet operates under policies that govern how your account, transactions, and data are handled. Access and eligibility depend on your local law and the eligible regions we serve — read these terms carefully before using the platform.
Our legal terms set out the relationship between you and 12jet from the moment you open an account. They cover what we can offer, how your account is managed, and what happens when a transaction is recorded — whether that transaction was made via bKash, Upay, or Bank Transfer. These are not marketing promises; they are the operating conditions you agree to when you register and log in. Access to the platform depends entirely on your local law and the eligible regions we serve. We do not represent that the platform is available in every jurisdiction, and we ask that you confirm your eligibility before proceeding. If local law restricts or prohibits participation, those restrictions take effect regardless of how you accessed the site. Where your account holds a transaction record — a deposit confirmed through bKash or a withdrawal routed through Bank Transfer — that record is subject to the retention and handling rules described in this policy. We do not alter or delete transaction history outside the processes described here. Any question about a specific record can be raised through our published support route, and we will respond according to the steps set out in this document.
Not every aspect of your experience on 12jet falls under the same policy rules. Understanding the boundary between what these terms cover and what falls outside them helps you know where to direct a question.
These terms apply to your registered account — login credentials, session management, and identity verification steps visible in the account area. Any action taken while signed in falls within this policy's scope.
Deposits and withdrawals processed through bKash, Upay, or Bank Transfer are governed by this policy. Transaction records are retained according to the data rules described here, and disputes follow the support route we publish.
Game content supplied by studios in our lobby — including titles from Pragmatic Play, CQ9 and Habanero — is governed by separate studio and provider terms. Our policy covers access to that content, not the content rules themselves.
Payment processors, mobile wallet providers and any third-party service you use to fund your account operate under their own terms. We are not responsible for those terms, and our policy does not extend to how those providers handle your data.
Your account gives you direct access to several policy-backed actions. You do not need to contact support to review your own transaction history — that record is visible under the account section once you are signed in. If you spot an entry that looks incorrect, the first step is to check the details shown against your bKash or Bank Transfer confirmation. Discrepancies that cannot be resolved by reviewing those records should be raised through our support route. You can also update the personal details held on your account — name, contact information, and payment method references — by following the fields shown in your account settings. We do not charge for corrections, and we do not require written letters. If you want to understand what data we hold, or request that we review how it is stored, that request goes through the same support channel described in this policy.
Sign in and open the account history section. Transaction entries for bKash, Upay, and Bank Transfer are listed with date, amount, and status. No support contact is needed to view them.
Account settings show the fields you can edit directly. Follow the on-screen steps to update contact details or payment references. For changes that require identity verification, the account page will indicate the documents needed.
If something in these terms is unclear, or if you believe a policy rule has not been applied correctly to your account, open a support ticket through the route published on this site. Include your account reference and the specific section in question.
You can ask us to confirm what personal data we hold and how it is retained. Send the request through our support channel with your registered account details. We will respond according to the process described in the trust section below.
For any question tied directly to this legal policy — account eligibility, data handling, transaction records, or a request to correct held information — use the contact routes published on this site. We respond through the channels listed here; do not rely on unofficial addresses or social handles not shown on our published pages.
The live chat button is visible on the site once you are signed in. Use it to raise an urgent policy question or flag a transaction record issue. Direct the agent to the specific policy section or account entry you are asking about.
For detailed policy requests — including data review or correction requests — open a support ticket from the help section of your account. Attach any relevant bKash or Bank Transfer confirmation references to speed up the review.
The account help section contains published answers to common policy questions, eligibility steps, and guidance on how to submit a formal request. Check there first before opening a ticket — many questions are answered without needing a reply.
We apply consistent handling rules to the data your account generates. That includes login records, transaction history, and the device information collected when you access the platform via mobile. These rules do not change based on the payment method you use — whether bKash, Upay, or Bank Transfer, the retention and access rules are the same.
Transaction and account records are retained for the period required by the operating conditions of this platform. You can request a summary of what we hold by contacting support. We do not retain data beyond what these terms require.
We use cookies to maintain your signed-in session and record your device preferences. Cookie settings can be adjusted through your browser. We do not use cookies to build marketing profiles shared with third parties outside our published terms.
Your account credentials are your responsibility to keep secure. We do not ask for your password through support channels. If you believe your account has been accessed without your permission, raise the matter immediately through the live chat route.
When we update these terms, we publish the revised version on this page. Continued use of the account after a published update indicates acceptance. If you disagree with a change, contact support before the effective date shown on the updated document.
These questions cover what we hear most from account holders about policy, eligibility, data, and how to act on a specific concern. If your question is not here, the support route is always open.
Access and eligibility depend on your local law and the eligible regions 12jet serves. If you are in Bangladesh, check your local legal position before registering. We do not represent that the platform is available in all jurisdictions — your eligibility is confirmed during the account registration steps.
Sign in and open the transaction history section of your account. Every confirmed bKash deposit and Bank Transfer withdrawal is listed there with its date, amount, and status. You do not need to contact support to view this — it is visible directly in the signed-in account area.
Yes. Open account settings to update contact details and payment references directly. For changes that require identity verification, follow the instructions shown on the account page. For a broader data review request, raise a support ticket and include your account reference.
Data retention follows the rules set out in our operating terms. Transaction and account records are kept for the period those terms require. You can request a summary of what we hold by contacting support through the ticket route, and we will confirm the retention status of your records.
We publish updated terms on this page with an effective date. If a material change is made, we aim to make that visible before the change takes effect. Continuing to use your account after the published date indicates you have accepted the revised terms.
Our policy covers your access to game content in the lobby. The content rules for studios such as Pragmatic Play, CQ9, and Habanero sit under their own provider terms. A question about a specific game mechanic or studio policy should be directed to that provider, not our support team.