Mobile / App
12jet puts the most common member questions in one place so you can move through your account without needing to contact support for every step. From bKash deposits to withdrawal records and account access, these answers cover the paths you actually use.
This page covers the questions members ask most often about managing their 12jet account — deposits, withdrawals, account access, and transaction records. Each answer points you to the specific step or screen inside your account where the action happens, so you are not left searching. For deposits, we support bKash, Upay, and Bank Transfer. When you choose a payment method in the deposit screen, the fields shown there — including the receiver number or account details — are what you follow exactly. Do not use a number or reference from an older session, as payment details can be updated. Withdrawals follow the same principle: the withdrawal screen in your account shows the current limits, the fields you need to fill, and the wallet or bank details to enter. We do not process withdrawals to a wallet that is not linked to the account holder's own name. If your question is not covered here, the support route through your account is the fastest way to reach the team. The live chat and message channels shown in the Help section of your account are the routes we monitor. Availability depends on your local law and eligible region.
bKash
Upay
Bank Transfer
A few structural facts about how 12jet is set up for Bangladesh members — what you can access, how, and where to find help when you need it.
3
5
Web + Mobile
Help Section
When an answer here does not resolve your issue, use the support routes shown inside your 12jet account. These are the channels we monitor — contact us through one of them and include your account reference so the team can pull your transaction record directly.
Open the Help section in your account to start a live chat session. Have your account reference and the payment method you used ready — this helps the team check your transaction record without delays.
Send a message through the account Help section when your question does not need an immediate response. Include the date, amount, and payment method for any transaction you are asking about so the team has the details upfront.
Before contacting support, open the Transaction History screen in your account. Many deposit and withdrawal questions can be answered by reading the status and reference number shown there — it is the first thing support checks anyway.
The FAQ answers on this page are based on how the 12jet account system actually works — the screens, fields, and routes a member encounters when they log in. We update these answers when the account flow changes so you are not following outdated steps.
Every process answer here reflects the actual screens inside your 12jet account. We describe what you see when you log in — the fields, the buttons, the transaction record — rather than a generic walkthrough that might not match what is in front of you.
We only name payment methods that are active on the platform. bKash, Upay, and Bank Transfer are the rails confirmed for deposit and withdrawal. We do not describe payment methods that are not available in your account's deposit screen.
This FAQ does not include made-up processing times, invented limits, or percentage claims. Where a limit or amount applies, it is shown in your account. We tell you where to look rather than stating a number that may not match your account tier.
The support routes listed here are the channels published inside the 12jet Help section. We do not list phone numbers, social handles, or email addresses that are not verified in the account. Use the Help section as your starting point.
Deposits and withdrawals follow different paths in your account. Understanding the difference before you start saves time — especially if you are using bKash or Upay for the first time.
Deposits via bKash or Upay are initiated from the Deposit screen in your account. You follow the fields shown there — the receiver details are displayed in that session. Bank Transfer deposits require you to use the reference number shown in the same screen.
Withdrawals are submitted through the Withdrawal screen. Your wallet details — bKash number, Upay number, or bank account — must match the name on your 12jet account. The current limits are shown in the screen before you confirm.
Both deposits and withdrawals are logged in Transaction History with a status and a reference number. If a deposit shows pending for longer than expected, that reference number is what support needs to check it on their end.
For both payment directions, the name on your payment wallet or bank account must match the name on your 12jet account. Mismatches are the most common reason a withdrawal is held for review — check this before submitting.
These are the elements that shape how your 12jet account works day to day — from lobby access to how your transaction history is stored and displayed.
Your account opens in any mobile browser or on desktop without requiring a separate download. The lobby — slots from Pragmatic Play and CQ9, live tables, and sports markets including cricket — loads through the same login on any device you use.
Every deposit and withdrawal you make is logged in Transaction History inside your account. The record shows the date, amount, payment method, status, and reference number. This screen is your first stop before contacting support about any payment.
The sportsbook covers cricket — IPL, BPL, and international matches — alongside other sports categories. Market availability depends on the fixture schedule and your eligible region. Check the sportsbook section in your account for what is currently live.
The lobby carries titles from Pragmatic Play, PlayStar, CQ9, Habanero, and Bigtime Gaming. Slot titles, live dealer tables, and table games are all available from the main lobby screen. RTP information is shown only where the game or provider displays it within the game interface.
These are the questions members ask most often. Each answer points to the specific screen or step inside your account where the action takes place.
Go to the Deposit screen in your account and select bKash. The receiver number and any reference code are shown in that screen for that session. Send the exact amount to the number displayed, then confirm in your account. Do not use details from a previous deposit session as they may have changed.
The most common reason is a name mismatch — the name on your bKash, Upay, or bank account must match the name registered on your 12jet account. Open Transaction History to check the status and reference number, then contact support through the Help section with that reference if the hold continues.
Open the Transaction History screen from your account menu. Every completed and pending transaction is listed there with the date, amount, method used, current status, and a reference number. This screen is available on both mobile browser and desktop and does not require contacting support for a basic status check.
Withdrawals are available via bKash, Upay, and Bank Transfer. The method you choose must be registered to the same name as your 12jet account. Current withdrawal limits are shown in the Withdrawal screen before you confirm — check there rather than relying on a figure from this page.
Yes. Your 12jet account works in any standard mobile browser without a separate app download. Log in through the mobile browser and the lobby, account menu, deposit screen, and transaction history are all accessible. The experience adjusts to your screen size automatically.
First, check Transaction History in your account for a pending status and reference number. If the deposit is not listed at all, open the Help section and start a live chat or send a message. Include the payment method, the amount sent, the date and time, and the transaction reference from your bKash or bank receipt so support can check it quickly.